Welcome to the HID Global Customer Connect Portal!

HID Global provides online software resources to registered users of ActivID and DigitalPersona products.

Supported Browsers:

  • Internet Explorer
  • Chrome
  • Firefox

If you misplace your password:

  1. Click the reset your password link
  2. Enter your email
  3. Click submit

After you fill out the form, you will receive an email with a link to reset your password. You have 24 hours to click the link to reset your password or you will be required to fill out the form again.

If you are unable to reset your password, you can contact us at the email listed below.


To download Products or Product documentation. Look for your product here:

--------------------------------------------------------------------------------------------------------------------------------

To register for a new account:

  • Please send an email to support  (email below)
    • Please provide the following:
      • Name of the organization that purchased the software
      • HID Service Contract Agreement number
      • Your individual corporate email address (i.e. name@company.com). Personal emails will not be accepted (they must match your company domain) and may not be a group alias (i.e. sales@, support@, etc.).
  • If you purchased our software through a licensed reseller or distributor, please contact that reseller / distributor to obtain software access.

 

Support Email:

ActivID

For non-U.S. Government customers: iamsupport@hidglobal.com
For U.S. Government customers: iamsupport-usa@hidglobal.com

For access to the ticketing system and knowledge base for ActivID products, please click here.
Note:  The credentials for the ticketing system are separate from the Customer Connect Portal credentials.

DigitalPersona

iamsfsupport@hidglobal.com

For access to the ticketing system and knowledge base for DigitalPersona products, please click here.
Note:  The credentials for the ticketing system are separate from the Customer Connect Portal credentials.

 

Thank you for choosing HID Global - Identity Assurance.